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Tag Archives: review

Online Review Sites: A Guide to Creating Compelling Physician and Medical Practice Profiles


How to Craft a Formidable Personal Statement for Your Review Site Profile

A Guide to Creating Compelling Physician and Medical Practice Online Profiles

Word-of-mouth referrals have long been the bread and butter of growing and maintaining a practice’s patient panel. Instead of face-to-face conversations though, much of this process now takes place publicly through online physician review sites like Vitals, ZocDoc, and Healthgrades.

So much so, that a recent survey by an online medical reviews firm Software Advice found that 84 percent of patients use online reviews to evaluate physicians. And a surprising 77 percent use these reviews as their very first step in scouting out a new physician.

To really harness the power of these online platforms and attract new patients, physicians have to be proactive and find a way to stand out.

Making Your Profile Stand Out

Medical Practice Online ReviewsWith so many patients flocking to online review sites, physicians need to create profiles that rise above the rest. One way to do this and leave a lasting first impression is to customize the physician and practice profiles as much as possible.

For example, there is often a part of the profile called the “practice statement” or “physician’s biography.” If these are optional fields — which is frequently the case — it can be tempting to skip over them and leave them blank. But filling these in can actually give prospective patients an insider view of your practice and personality — all things that can be the difference between them calling you first or someone else.

A Guide to Creating Captivating Profiles

Our friends over at InboundMD have just released a step-by-step guide for physicians interested in crafting powerful online profiles and personal statements. In it, you’ll find all of the information you need including:

  • The benefits of claiming your online profiles;
  • How to identify what makes your practice unique;
  • Do’s and don’ts of writing personal statements that actually connect with patients;
  • Adapting your message for each review site’s platform; and
  • A simple checklist covering the best practices for online review sites.


Why Choose You?
When it comes to writing a compelling, meaningful statement about you and your practice it’s best to think of your patient’s point of view – why should they choose you? Remember your writing should impress patients, not your peers.


Download the Guide

You can download InboundMD’s complete guide How to Craft a Formidable Personal Statement for Your Review Site Profile for free here.

Have you claimed your online physician and practice profiles? How did you customize them? Please join the conversation below.


— This post Online Review Sites: A Guide to Creating Compelling Physician and Medical Practice Profiles was written by Manny Oliverez and first appeared on Capture Billing. Capture Billing is a medical billing company helping medical practices get their insurance claims paid faster, easier and with less stress allowing doctors to focus on their patients.

Capture Billing

data points for review of mri report

If my physician says in his documentation that he personally reviewed the IMAGES of the patients mri scan and also reviewed the report from the radiologist, can he get three points in the data section of medical decision making? So, in other words, he did not just read the radiologist report but actually looked at the scan himself. It states, "independent visualization of image, tracing or specimen itself (not simply review of report), which he did an independent visualization. Does he have to give his own interpretation to get the two points and if so, does it have to be a "formal" report? Can he also get the one data point for review and/or order of tests in the radiology section of CPT as well since he states that he reviewed the report? I wasn’t sure if getting three points would be considered "double dipping". Any comments would be appreciated!

Medical Billing and Coding | AAPC Forum

CPC Exam Coding Review Guide

AAPC’s CPC exam is one of the toughest to pass. Here’s a CPC exam coding review guide that makes your preparations much easier. The key is to pass your CPC exam in your current attempt.

Read more at:

Medical Coding Exam Prep

AHIMA Certification: CCS and CCS-P Medical Coding Certification Prep with Exam Review Guide

AHIMA certification in the the form of Certified Coding Specialist (CCS) and Certified Coding Specialist-Physician (CCS-P) are very valuable and career-making credentials for medical coding and billing specialists in the US. Because of the long-standing value that employers place on these certifications, and the fact that they are also far cheaper than online schools or community college programs that can go for months, an AHIMA certification helps experienced coders move up to the next level. This works works in terms of salary and qualification. Alternatives to this include CCA and CPC-A credentials.

Read more at:

Medical Coding Exam Prep

Article Review: The Coder Coach Responds to “Industry Disconnect”

I’m afraid today’s topic won’t be quite the entertainment fodder that many of my readers have come to enjoy because this is a serious topic and one that I am very passionate about. And it deserves a serious blog posting!  Someone recently asked me on my Facebook page what I thought about a recent cover story published in For the Record Magazine.  “Industry Disconnect” by Selena Chavis is a great read for anyone who has been pounding the pavement looking for a coding job.  It is also a must read for any coding professional with hiring power.  In short, this article highlights the biggest threat to the future of the coding industry: the ability to hire, mentor, and train recent grads.

It’s no secret how I feel about mentoring our future workforce.  My thoughts are well documented throughout the Coder Coach and my colleagues in the state of Colorado know how outspoken I am about the topic of mentoring coders.

So when I was asked, I thought, wow, what a great topic for my blog.  Here are my thoughts on the article: it illustrates an accurate, although bleak, outlook on the future.  But all is not hopeless.  This article has some great points, but it also brought to mind some myths about coding mentoring and training that I would like to address.

Myth 1: There is a disconnect between coding schools and employers and no one cares or is doing anything about it
Partially true.  In general there is a disconnect between schools and employers, as documented in the article.  It is not true that no one cares.  Hello!  Are you reading my blog?  I currently sit on Colorado Health Information Management’s Student Alliance Task Force – a mouthful, I know!  This is an alliance made up of CHIMA members and directors from the local HIM schools and we spend our time trying to figure out how to get better and more meaningful internship experiences for students.  There are a ton of road blocks and we are trying to decide how to break them down.  More on that in a sec.

Myth 2: Hospitals will only hire people who can hit the ground running
I hate this myth.  Because, in my experience, there is no such thing as a coder who can hit the ground running.  Okay, that was deep.  Let me repeat with more emphasis,  there is no such thing as a coder who can hit the ground running.  It’s true that new grads take more time and as the article mentioned, there is only so much you can teach in a 2-year program that will prepare people for a future in electronic medical records, privacy and security, coding, cancer registry, and the list goes on.  It is unrealistic to expect new coders to be able to hit the ground running and it’s ridiculous to exclude new grads thinking they won’t have anything to offer.  I have never hired a coder – novice or experienced – who didn’t need on the job training.  It’s true that you can teach an old dog new tricks, but it’s equally true that old habits die hard.  A new coder may not have experience, but as Linda Donahue, RHIT, CCS, CCS-P, CPC mentioned in the article, it is easier to teach new habits than correct old ones.  If you can absorb information like a sponge, you may have a serious future in coding.

On a side note, I decided to test this no-such-thing-as-hit-the-ground-running theory, so I called up my friend and newest coworker, Sandy Giangreco, RHIT, CCS, RCC, CPC-I, PCS, COBGC, CPC, CPC-H and AHIMA-Approved ICD-10-CM/PCS Trainer (are you getting the impression that Sandy has a little experience?!).  I asked her if she felt like she’d hit the ground running and she said sort of.  Now keep in mind that Sandy has many years of excellent coding experience (and a couple certifications!) and was hired by Haugen Consulting Group as a Senior Consultant.  We don’t have to teach her how to code.  But she is trying to get used to our way of doing things and our training materials so that she can further develop more materials and peer review other content.  She is not up to speed yet.  But it’s only like her second week, so I’ll cut her some slack!

Myth 3: If hospitals take the time to train people, they will just leave and take those skills elsewhere
Oh waaaa.  Oops, did I type that out loud?   This is something that industry leaders need to get over.  We no longer live in an era where people pledge allegiance to a certain company and stay there for 30 years and retire to a blissful lifestyle at the age of 62.  When I got my first coding job, my manager and mentor, Lila, told me she knew she wouldn’t be able to keep me but she wanted to give me an opportunity.  And I am so thankful she did.  There are other Lila’s out there who are willing to train you so they can have a hand in training the future workforce as a whole – not just at their own institution.  I think if more people adopted this mentality, the future of the coding field would be bright indeed.

Myth 4: No one is willing to train on the job
So it turns out Lila was right.  I worked for her for three years before taking a job as her peer coding supervisor at a sister hospital.  And then she moved on for another career opportunity outside our hospital system.  That was 15 years ago.  Recently our paths crossed again when Lila took a management position with one of my clients.  Last fall I got to travel with her during a training trip and it was so much fun to be back in the company of that person who first gave me a start.  And I was dying to ask her: if you could do it all over again, in today’s climate of EMRs and code-based reimbursement, would you hire a green coder like I was back in the day?  And she said yes.  Here it is almost 20 years since she gave me a chance and so much has changed with coding and HIM and she still feels the same way about training and mentoring.  God bless Lila and every coding manager like her.  We also have a hospital system in Colorado that recently opened their own coding school in preparation for ICD-10 and they are accepting people with baseline coding class experience and placing them into coding positions at the end.  People are willing to train, you just have to find them.

Myth 5: Experienced coders know more
Okay, so this may be where I lose some loyal blog readers and for that I apologize.  I will start by saying that I know some really smart, terrific coders who can code like nobody’s business.  And as a coding trainer, I also know a lot of “experienced” coders who don’t know as much as they think they do.  At Haugen Consulting Group, we actually have a training program for experienced coders about coding basics or fundamentals where we get them back to the coding guidelines.  Because they forget.  They get so caught up in the details that they can’t see the forest between the trees.  And it’s not really their fault.  My point is, new coders may have an advantage here – we are trying to get coders back to the guidelines and most students know nothing but those guidelines.  They are also “closer to the books” when it comes to things like anatomy and physiology.  And I cannot stress enough How.  Very.  Important. This. Will.  Be. For. ICD-10.  No coder knows everything – it’s impossible.  I learn more about coding every day and I teach the darn stuff.  That’s actually what I love about it.

Myth 6: Coding students can’t get hands-on experience because of EMRs
There is some truth to this.  I hate that word “can’t,” though.  When I did my internship I reported to the hospital every day for 3 weeks like it was my job.  There was a coding unit and all the coders sat together.  I understand that that hospital no longer has a coding unit.  The coders all work from home by accessing the electronic medical record (EMR).  And that’s how most hospitals are these days.  It’s not impossible for students to get hands on experience, but it is challenging.  The main road block here is HIPAA.  The Health Insurance Portability and Accountability Act of 1996 allows for electronic submission of health information and as HIM professionals, we understand the confidentiality and security issues surrounding protected health information (PHI).  As HIM professionals, we have a duty to keep this data confidential but we also have the duty to train new professionals.  We are trying to find ways to bust this excuse, but our first commitment is to the patient and protecting their data.  That’s just something to think about when you complain about the background check you need to go through to get access to a system as a student.  How would you feel if it was your medical record?

Myth 7: There are not enough coding jobs for students
Bologna.  I’ve said it before and I’ll say it again.  There may not be a bunch of jobs for “coder,” but there are tons of jobs that are coding related.  Stop searching for coding positions in HIM departments and ending your search there.  Start looking for jobs that have ICD-9-CM and CPT embedded in their job descriptions.  You will learn more than you think just by being around codes.  Plus, if you can get a job in billing, this is a great place to see coding reimbursement in action.

Wow, this is already way longer than I intended, so I will leave you with this.  I love that Ms. Chavis’s article was the cover story.  I think this is the most critical issue facing our industry today (even more so that ICD-10!). But I don’t want you to walk away from this article thinking that a future in coding is futile.  Get out there and network!  People give jobs to people they know, so go out there and get known!

If you haven’t found a job in coding, ask yourself if you’ve exhausted every option.  I meet all kinds of people who want to be coders for all kinds of different reasons.  If you want to be a coder only because you want to work from home, stop now.  You won’t be successful.  But if you want to be a coder because you love the detective work you have to do to pull documentation together to get those codes, then there should be nothing on this earth that will stop you.  I see a lot of people making excuses about why they aren’t getting coding jobs, but I firmly believe that if you want it badly enough, you will get there.  I’m no stranger to excuses myself – mostly when it comes to living a healthy lifestyle.  So lately, I’ve been carrying around this quote as a reminder any time I catch myself making an excuse and falling into the role of victim:

“Ninety-nine percent of the failures come from people who have the habit of making excuses.”
-George Washington Carver

I am willing to work with my colleagues to remove the excuses about why we can’t train and mentor.  Are you willing remove excuses for any of your own roadblocks that you’ve put up?
Coder Coach

What’s inside Laureen Jandroep’s Medical Coding Videos?

Click here for the latest updates.

You’ll get immediate online access to all her hours of videos, presented by Laureen Jandroep to personally coach you towards passing the AAPC CPC/AHIMA CCS-P exam. The videos are divided into chapters of about 20-35 minutes of videos each. The topics include:

1. Introduction to the program
2. Medical Terminology
4. Modifiers
5. ICD-9 (new ICD-10 updates here)
6. E&M Section
7. Aneshesia Section
8. Radiology Section
9. Path & Lab Section
10. Medicine Section
11. Integumentary System
12. Musculoskeletal System
13. Respiratory System
14. Cardiovascular System
15. Digestive System
16. Urinary System
17. Genital System
18. Endocrin/Nervous System
19. Eye/Ear System

The videos cover all you need for the exam. You will learn Laureen’s proven study technique bubble and highlighting” to help you organize your notes and manuals so come exam time, you’ll be looking up codes faster than those without this strategy. Exam tips, pitfalls, and time management strategies are also covered by Laureen to help you along. These are study and exam techniques that apply equally well to any other open-book exams.

In addition to the videos, you’ll receive support from Laureen herself personally in the form of a telephone calls. Anything you’re not sure of have questions will be answered by Laureen herself. Not only that, you get access to her monthly webinars to interview and ask questions of medical coding success stories. And to ensure your continued success after passing the exam, you also get invited to her community of medical coders. This is where you can introduce yourself and meet others in this field to share ideas, discuss issues, or to help each other out!